To establish Crusader Security Ltd as the leading provider of security services in our chosen market sectors. We will achieve this by delivering innovative and quality solutions to our clients through committed staff and effective supplier relationships. Take advantage of our vast experience and our professional and reliable approach to all our clients Security needs. Crusader Security will help you develop the right security strategy to ensure the safest and most cost efficient security service. You no longer have to worry about your business, work, or property anymore because we will deal with every aspect of your situation with our dedicated 24/7 contact line for our contracted clients.We can put your mind at rest with our professional Key holding and Manned Guarding services Crusader Security will deal with any incidents that arise quickly and effectively.
Crusader Security has traditionally specialised in the provision of quality staff to the education sector and laterally to a broad range of high profile blue chip clients.
As a company, it is accepted by both competitors and clients alike as a supplier of best practice standards. Crusader Security operates with a clear belief that an innovative approach to service delivery is a pre-requisite to success.
The inherent service strategy is therefore one which targets clients who have a quality of service at the top of their buying agenda, and who are seeking to find a supplier or partner who understands the importance of quality in every respect of business practice, but also the value to be gained in positive customer relationship management.
The company aims to continue the development of this strategy, with a clear recognition that people are the basis of any service business, through which the implementation of proactive and effective employee management techniques will ultimately lead to increased customer satisfaction.
Crusader Security’s philosophy is to be clearly seen as totally committed to a customer focused culture, throughout its organisation. This process is based upon the implementation of best practice service standards to improve customer relations.
By building an `internal customer environment` through the training and development of its staff, Crusader Security aims to continually improve external customer service.
We will therefore work closely with the nominated customer representatives during each stage of the contract to ensure a customer service based training strategy, designed to both gain and provide maximum benefit from interactions with customers, staff, and members of the public.
Crusader Security consequently aims to achieve an excellent customer relationship management philosophy through application of the following principles:
- Encouraging a learning culture, through a structured training and development programme for all staff
- Offering total support for all activities which improve customer service quality, and leads to activities being undertaken on the basis of a right first time policy
- Encouraging the principles of team working
- Communicating to all on-site staff, in an open and honest way, information about the business through regular briefings and key performance measurements.
- Continuous improvement of customer focus through improved customer feedback
- Recognition of achievement (both of individuals and the team) and the subsequent reward of success.